90-Day Money-Back Guarantee
Try our LED therapy products risk-free. If you're not completely satisfied, return for a full refund—no questions asked
90 Days to Try
Full 90 days from delivery to decide if it's right for you
Easy Returns
Simple online return process with prepaid shipping labels
Full Refund
100% of your purchase price refunded to original payment method
How to Return Your Order
Request Return Authorization
Log into your account and navigate to your order history. Click "Request Return" on the eligible order. Alternatively, email [email protected] with your order number.
Receive Return Instructions
Within 24 hours, you'll receive an email with your Return Authorization (RA) number, prepaid shipping label (for defective items), and detailed packing instructions. Print the label and RA number to include with your return.
Pack Your Return
Pack the product in its original packaging with all accessories, manuals, and components. Include the RA number inside the box. Use a sturdy shipping box and seal securely. Products must be in original, unused condition for full refund.
Return Checklist:
- Product in original packaging
- All accessories and cables
- User manual and documentation
- RA number included in box
Ship Your Return
Affix the prepaid shipping label (if provided) or use your preferred carrier. We recommend insuring high-value returns. Keep your tracking number for reference. Returns typically arrive at our facility within 5-7 business days.
Receive Your Refund
Once we receive and inspect your return (2-3 business days), we'll process your refund within 2-3 business days. Refunds are issued to your original payment method. Bank processing may take an additional 5-10 business days. You'll receive email confirmation when your refund is processed.
Exchanges
Want to Exchange Instead?
If you'd like to exchange your product for a different item, bundle, or color, we're happy to help! Contact our support team with your order number and the item you'd like to receive instead.
Same or Lower Price: We'll cover any price difference and send your new item immediately
Higher Price: Pay only the difference and we'll ship your new item right away
Fast Processing: Exchanges ship within 24-48 hours of approval
2-Year Manufacturer Warranty
Comprehensive Coverage
Every LED device comes with a 2-year manufacturer warranty covering defects in materials and workmanship. If your device malfunctions or stops working within the warranty period, we'll replace it free of charge.
What's Covered
- LED malfunction or failure
- Battery or charging issues
- Remote control defects
- Manufacturing defects
Not Covered
- • Damage from misuse, abuse, or accidents
- • Normal wear and tear
- • Unauthorized repairs or modifications
- • Cosmetic damage that doesn't affect function
How to File a Warranty Claim
Contact our support team with your order number, device serial number, and a description of the issue. We may request photos or videos to assess the problem. Approved warranty replacements ship within 24-48 hours at no cost to you.